Become a Technical Analyst at CAAT focused on enhancing our technology systems and providing essential support. This role supports overall IT infrastructure while ensuring the security of systems and data.

In this position, you'll deliver technical assistance to staff in various technology systems, addressing requests and issues efficiently. You'll engage in hardware upgrades, system patching, and detailed documentation to improve service delivery. Collaboration and communication are crucial to resolving issues effectively.

Key Responsibilities:
• Support staff with technical issues regarding hardware and software
• Acknowledge and resolve support requests promptly
• Troubleshoot IT-related challenges and document findings




• Assist with backend system maintenance and upgrades
• Collaborate with team for effective inventory management

Requirements:
• 3-5 years of experience in technical support
• Background in ITIL environments and service management tools
• Proficiency in Microsoft 365 and Azure
• Experience with IT security and vulnerability remediation
• Robust analytical and communication skills

Join CAAT to leverage your technical skills in a supportive and growth-oriented environment.
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📌 Technical Analyst for CAAT's IT Team (Ontario)
🏢 CAAT Pension
📍 Ontario