About the Role

The Trainee Service Representative will provide administrative and technical support to our brokers and service team.

This is primarily a behind-the-scenes role with no direct client interaction. You will work with insurance information, policy documentation, brokerage systems, and internal processes while developing your insurance knowledge and professional skills.

Key Responsibilities

- Provide administrative and technical support to brokers and service representatives.
- Enter, update, and maintain accurate information in brokerage management systems.
- Process, organize, and review insurance documentation and policy information.
- Review policy details, coverage, endorsements, and other insurance information for accuracy.
- Assist with comparing coverage options and information from different insurance markets.
- Identify missing information, inconsistencies, and potential coverage gaps for review by experienced brokers.
- Perform data entry and administrative tasks with a high degree of accuracy.
- Learn and efficiently use insurance and brokerage software systems.
- Assist with research, documentation, and other tasks as assigned.
- Maintain confidentiality and handle insurance information in a professional and ethical manner.

What We're Looking For

Insurance & Technical Skills

- RIBO licence is not required.
- Willingness to obtain a RIBO licence is considered a strong asset.
- Strong interest in learning the insurance industry.
- Strong insurance acumen or the ability to quickly understand and apply insurance concepts.
- Excellent computer skills and ability to learn new software quickly.
- Comfortable working with multiple applications and systems.

Analytical & Problem-Solving Skills

- Excellent active listening, analytical, and comprehension skills.
- Strong critical-thinking and problem-solving abilities.
- Ability to understand and compare insurance coverage options.




- Ability to recognize inconsistencies and potential gaps in coverage.
- Strong attention to detail and accuracy.
- Ability to understand complex insurance situations and information.

Communication & Professional Skills

- Excellent written and verbal communication skills.
- Confident, professional, and clear communication.
- Strong organizational skills and ability to manage multiple priorities.
- Comfortable working independently and taking initiative.
- Strong work ethic and commitment to quality.
- Professional, dependable, and ethical.
- Self-motivated, driven, ambitious, and eager to learn.
- Positive attitude and willingness to continuously develop new skills.

What We Offer

- Part-time or full-time opportunity
- Comprehensive hands-on training
- Support and mentorship from experienced insurance professionals
- Opportunity to develop strong insurance and brokerage knowledge
- Opportunity to pursue RIBO licensing
- Professional and supportive team environment
- Long-term growth opportunities opportunities within an established insurance organization

Who We're Looking For

This role is ideal for someone who is highly comfortable with computers, naturally analytical, detail-oriented, organized, and eager to learn.

You don't need to be an experienced insurance professional. We are looking for someone with the right attitude, work ethic, intelligence, and willingness to learn who can develop into a strong insurance professional over time.

If you enjoy working with information, solving problems, understanding complex concepts, and getting the details right, we want to hear from you.

Apply Today

Please submit your resume for consideration.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

All-Risks Insurance Brokers Ltd. is an equal opportunity employer and is committed to providing accommodations throughout the recruitment process in accordance with the AODA. Accommodations are available upon request.

📌 Trainee Service Representative - Insurance (Ontario)
🏢 CareerBeacon
📍 Ontario