Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description
Field Service Engineer II
R-01363610
Field Based Role

Toronto and surrounding area

Position Objective:
The Field Service Engineer (FSE) performs service on our customers' laboratory instruments, such as installations, repairs and preventative maintenance in assigned territory. The FSE positively interacts with customers to solve technical problems and ensure their equipment is performing optimally.

Essential Functions:

Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labs

Displays professionalism, positive communication and technical knowledge in all customer interactions

Collaborates with internal partners to resolve customer issues and improve processes

Follows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions

Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.

Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitors

Interacts with customers to explain & offer the sale of service contracts and other service products

May be required to perform other related duties as required and/or assigned

Education Requirements:
Requires a bachelor's degree in engineering, biology, chemistry or related field,



or equivalent work experience and knowledge.

Required Qualifications:

Valid driver’s license & passport

Canadian Citizen/Permanent Resident or hold a valid Canadian work permit

Proficient in English (other languages are an asset, but not required)

Ability to work independently with minimal oversight

Able to exercise sound judgment when setting work priorities

Collaborates effectively with other Field colleagues to achieve the team’s collective goals

Quickly adapts to change with positive attitude and constructive feedback

Preferred Qualifications:

3+ years of relevant experience with related science, engineering and/or customer service

Masters-level degree in related field (eg. biomedical engineering, etc…)Experience in a clinical, diagnostics and/or another regulated laboratory environment

Aptitude for learning and understanding IT systems and processes

Reside in the greater Toronto area (within ~50km radius of downtown Toronto)

Working Conditions:
Majority of work is in a scientific laboratory setting, with the balance (admin) in home office. Candidate is required to be able to lift at least 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Moderately frequent overnight travel required based on workload needs.

NOTE: This position is not eligible for relocation benefits .

ThermoFisher is committed to hiring a diverse and inclusive workforce.

Compensation
The estimated annualized pay range for this position in Ontario is $62,100.00-$93,150.00.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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📌 Field Service Engineer II (Ontario)
🏢 ThermoFisher Scientific
📍 Ontario