Are you an organized, technically minded professional who enjoys keeping clients, technical teams, and projects moving forward?
We'relooking for an ITService Coordinator to join a growing managed IT and cybersecurity organization in a role that combinesclient service, technical coordination, vendor management, and service delivery.
You'willact as the connection between clients, technical staff, vendors, and leadership-coordinating tickets, projects, schedules, and service delivery while helping ensure SLAs and client expectations are met. The role also supports managed building technology services across commercial property portfolios, soyou'willhave the opportunity to work across both traditional IT and operational technology environments.
This is a great fit for someone with atechnical support or IT backgroundwho wants to move further into service coordination, client management, and operations.
Work Type Fully Onsite - 5 days a week in-office or visiting client sites; on-call andafter hourssupport whenrequired
Location :Toronto, ON
Work Type :Thisis a newly created position
WhatYou'llDo: Service & Client Coordination Manage service requests and tickets, ensuringtimelyand effective delivery
Coordinate service schedules between clients, technical staff, and vendors
Track SLAs, open issues, project milestones, and deliverables
Coordinate client onboarding, transitions, and infrastructure projects
Communicate service updates, priorities, and escalations to clients
Provide training and support to clients on service delivery tools and systems
Maintain strong relationships with clients, including senior and executive stakeholders
Building Technology & Vendor Coordination Coordinate IT and building technology services across multi-site commercial properties
Support operational technology (OT) service coordination
Coordinate third-party vendors, including onboarding, access requests,



and vendor-performed work
Track service, project, and vendor activity across individual properties
Work with property management stakeholders on scheduling, escalations, and status updates
Team & Leadership Support Act as the day-to-day liaison between leadership and the technical team
Translate priorities into clear, actionable direction for technical staff
Identifyand communicate risks, blockers, and service delivery issues to leadership
Track service metrics and provide reporting on SLA performance, trends, and areas for improvement
Help leadershipidentifyopportunities to improve service quality and efficiency
Documentation & Process Improvement Maintainaccuratedocumentation across tickets, projects, and processes usingHudu
Audit documentation quality and ensure information is kept current
Identifyopportunities to improve service delivery processes and team efficiency
Participate in quality assurance and continuous improvement initiatives
Research tools and technologies that could improve service delivery
Monitor service delivery costs and help ensure services are delivered within budget
Participate in an on-call rotation for critical after-hours service needs
WhatWe'reLooking For: 2-3+ years of experiencein technical support, service coordination, customer service, or a similar role
Previousexperience in anIT, MSP, or managed services environment is strongly preferred
MinimumLevel 1 hands-on technical experience
Direct hands-on experience with anRMM and PSA platform




Experience withHaloPSAand/orNinjaOneis a strong asset;AutoTask, ConnectWise, or similar platforms will also be considered
Strong understanding of IT service management principles
Familiarity with network infrastructure, operating systems, virtualization, and cloud technologies
Experience coordinating projects involving multiple stakeholders
Experience coordinating third-party vendors is an asset
Strong organizational and time-management skills
Excellent written and verbal communication skills
Comfortable communicating with both technical and non-technical stakeholders, including C-level clients
Strong problem-solving and analytical skills
Genuine technical aptitudeand the ability to understand and communicate technical issues
What Makes This Role Exciting? Client-Facing: Build relationships with clients and become a trusted point of contact for service delivery
Variety: Work across managed IT, cybersecurity, and building technology environments
Technical + Operational: Use your technical background while developing your service delivery and coordination skills
Visibility: Work closely with leadership and have a direct impact on how services are delivered
Growth: Opportunity to take on larger projects,additionalresponsibility, and progress toward aService Manager or Team Leadrole as the organization grows.
Base Salary:$65,000-$85,000
Performance Bonus Eligibility
Paid Time Off & Extended Health Benefits(Medical/Dental/Vision)
Career development, training, and certification opportunities
We're committed to diversity and inclusion. Need accommodation during the hiring process? Let us know, we're here to support you!
AI Use Disclosure: STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

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📌 IT Service Coordinator (Ontario)
🏢 STACK IT Recruitment
📍 Ontario