REPORTS TO
Senior Director of Operations
DEPARTMENT
Pro Patrol
POSITION TYPE
Seasonal Full-Time (Start date October 1, 2026 to mid April 2027)
WAGE
$25.00 per hour to start
SCHEDULE
Days, evenings, weekends, and holidays during the season from approx. October to April.
POSITION SUMMARY
The Pro Patrol Manager leads safety and emergency-response operations across Rabbit Hill Snow Resort, supervising the Pro Patrol team and the Canadian Ski Patrol and fostering a proactive safety culture. Reporting to the Senior Director of Operations, the ideal candidate is calm and decisive in emergencies, a solid rider, and brings Rabbit Hill’s values — Accountability, Innovation, Adaptability, Passion, and Community — into everyday decisions and team culture.

REQUIREMENTS
Experience & Education

Must be 18 years of age or older.

Minimum 2 years’ professional ski patrol experience; with supervisory experience preferred.

Skills & Attributes

Proven leadership, coaching, and team-motivation skills.

Ability to remain calm, focused, and decisive in emergency situations.

Strong verbal and written communication skills.

Intermediate or higher ski or snowboard ability.

Well-organized, detail-oriented, and proactive.

Strong commitment to safety and proactive risk management.

Physically capable of the demands of the role, including lifting up to 50 lbs alone and 125 lbs with assistance.

Certifications & Licences

Advanced First Aid or EMR (required); valid CPR Level C and AED.

Snowmobile operation experience an asset.

Valid Class 5 driver’s licence and reliable personal transportation required. Our location is not served by public transit and taxi service can be unreliable.

JOB DUTIES
Leadership & Administration

Model and promote Rabbit Hill’s core values — Accountability, Innovation, Adaptability, Passion, and Community — through daily actions, team leadership, and guest interactions.

Recruit, onboard, train, schedule, coach, evaluate,



and — when necessary — discipline or terminate patrol staff in accordance with Rabbit Hill policies.

Foster a positive, inclusive, and safety-focused team culture.

Prepare and manage the annual department budget; track expenses, analyze variances, and submit accurate monthly reports.

Maintain accurate incident, hazard, equipment, and training records, and submit all required documentation accurately and on time.

Build positive working relationships across all departments and participate in manager meetings.

Be willing to cover additional shifts as needed, including on short notice, and support other departments as required.

Perform other duties as assigned by the General Manager.

Patrol & Emergency Operations

Supervise, schedule, and support the Pro Patrol team and CSP; run daily briefings on conditions, hazards, and protocols.

Enforce the Alpine Responsibility Code and Rabbit Hill safety policies.

Inspect trails, terrain features, and signage; manage trail openings and closures.

Respond to emergencies; coordinate emergency response plans, including lift-evacuation protocols and resort-wide drills.

Ensure emergency equipment (AEDs, first-aid kits) is stocked, functional, and documented.

Act as liaison with external emergency services (EMS, Fire, EPS).

Review and approve accident and incident reports; ensure post-incident wellness checks.

Complete snowmobile training; operate radios and snowmobiles per protocol.

Assist with on-hill operations: guest support, towing, and trail maintenance.

Adhere to and enforce Rabbit Hill policies, procedures, and all applicable safety regulations.

Ensure patrol staff are trained and current on relevant safety, first-aid, and PPE protocols.

WORKING CONDITIONS

Outdoor-focused; frequent exposure to cold, wind, snow, and varying terrain.

High guest interaction, including stressful or emergency situations.

Extended skiing or snowboarding, patrolling, and manual labour over uneven ground.

Must be able to lift up to 50 lbs alone and 125 lbs with assistance.

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📌 Pro Patrol Manager (Alberta)
🏢 Canada West Ski Areas Association
📍 Alberta