Become a Lead Customer Service Associate at PetSmart, where exceptional service meets teamwork. This role emphasizes assisting pet parents and leading associate training sessions.

As a Retail Customer Service Lead, you will oversee the pet parent experience while fostering a supportive environment for your team. Your responsibilities include managing store events, addressing customer concerns, and ensuring compliance with safety standards. Strong communication skills and a passion for pets will set you apart in this position.

Key Responsibilities:
• Elevate customer interactions across all platforms
• Facilitate training and development for associates
• Promote and coordinate marketing for store events




• Maintain cleanliness and operational safety standards
• Support cash transaction processes and maintain accuracy

Requirements:
• Minimum of 2 years of retail experience
• Preferred experience in a leadership role
• Versatile schedule availability, including holidays
• Strong communication capabilities
• Proficient in using computer systems

Drive the customer service vision of PetSmart and support your team in creating a fantastic shopping experience for pet parents.
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📌 Lead Customer Service Associate at PetSmart (Alberta)
🏢 PetSmart
📍 Alberta