Join Indigo as a Customer Experience Leader, where you’ll cultivate a customer-centric culture enriched by diverse literature and community involvement. Drive engagement while leading your team to success.

This position focuses on leading customer experience initiatives, ensuring that staff deliver high-quality service and contribute to team successes. You'll utilize customer insights to refine strategies and enhance satisfaction levels while maintaining compliance with all processes and standards.

Key Responsibilities:
• Direct execution of customer experience priorities across the store
• Embed the R.E.A.D. customer service model through leadership
• Foster daily communication regarding business and service expectations




• Develop customer service representatives to improve interactions
• Ensure seamless omni-channel service across different platforms

Requirements:
• 1-3 years of retail leadership experience
• Execution background in customer experience programs
• Solid compliance and operational discipline
• Ability to motivate and train staff effectively
• Commitment to Indigo’s values and customer-centered approach

Lead your team to deliver outstanding customer experiences at Indigo.
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📌 Indigo's Customer Experience Leader Role (British Columbia)
🏢 Indigo
📍 British Columbia