Enhance the onboarding process in B2B environments as a Customer Education Specialist at Optix. This hands-on role focuses on creating informative, self-serve content for clients.

Optix is seeking a specialized individual to revolutionize customer education and improve retention through structured content creation. You will work closely with the Customer Success and Product teams to identify client pain points and build engaging materials that empower users to onboard independently. The role emphasizes using design platforms and AI tools to create polished media without outside assistance.

Key Responsibilities:
• Develop and maintain a library for onboarding courses
• Create content for current features and product updates




• Collaborate with teams to address client challenges
• Utilize AI tools for self-sufficient content creation
• Ensure materials reflect the latest product capabilities

Requirements:
• Proven experience in training material creation
• Comfort with AI and design software
• Excellent skills in process simplification
• Organizational skills to manage content projects
• Ability to collaborate seamlessly across teams

Become a key player in customer success as a B2B Customer Education Specialist at Optix.
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📌 B Customer Education Specialist (British Columbia)
🏢 Socket.dev
📍 British Columbia