Apply advanced subject matter knowledge to business issues and serve as a subject matter expert for business application systems Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution Contribute to new ideas, methods, and processes for supported business units Provide guidance to Business Analysts and other IT staff Support merge back / TTS emulators Review reports including test bookings, failed bookings, and QA reports Write and maintain application support documents Provide occasional after-hours support during implementations Provide on-call support as required Perform other duties assigned by management Requirements

Minimum 2 years’ experience in an application support role Minimum 2 years’ experience in a technical support role College or University degree or certificate in Computer Science or equivalent in an IT related field Valuable knowledge of Microsoft Suite of products Strong conceptual, analytical, and problem-solving skills High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress Sensitivity to and skilled in satisfying customer needs and concerns Excellent communications skills,



both written and verbal Very good knowledge of travel systems Ability to provide occasional after-hours support, including evenings and weekends, during implementations Ability to provide on-call support as required Demonstrates expertise in application support and technical troubleshooting, with a strong focus on customer satisfaction and effective communication. Capable of providing after-hours and on-call support while maintaining high energy levels under pressure. Highest-signal resume keywords

Application Support Technical Support Microsoft Suite Travel Systems Knowledge Problem-Solving Skills ATS Optimization Keywords

Hard Skills

Application Support Technical Support Troubleshooting Report Review Documentation Writing Soft Skills

Analytical Skills Communication Skills Customer Sensitivity Energy Management Stress Management Certifications & Qualifications

College Degree in Computer Science IT Related Certificate Industry Keywords

Business Application Systems After-Hours Support On-Call Support QA Reports Test Bookings

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📌 Application Support Analyst (Winnipeg)
🏢 Jobtailor
📍 Winnipeg