Enhance your IT support career with Hard Rock Digital as an IT Support Technician I. This hybrid position, located in Austin, TX or Toronto, ON, focuses on hardware and software troubleshooting.
As an key member of the IT Support team, you will handle various tech-related challenges and provide excellent support in a collaborative environment. Bring your experience to assist users with Microsoft 365 applications and learn to manage user access through Microsoft Entra ID / Azure AD. Join our culture of innovation and passion for gaming.
Key Responsibilities:
• Diagnose and resolve connection issues for various devices
• Support video conferencing and mobile devices
• Process onboarding and offboarding requests with precision




• Manage hardware and software inventory effectively
• Maintain proactive communication regarding ticket status
Requirements:
• Minimum 2 years of IT support experience
• CompTIA A+ certification or equivalent
• High proficiency in Microsoft 365 tools
• Previous experience with ITSM platforms preferred
• Knowledge of device management tools like Intune is a plus
Utilize your diverse skills to impact user experience positively at Hard Rock Digital.
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📌 Hybrid IT Support Technician Role (Toronto)
🏢 Hard Rock Digital
📍 Toronto