Kickstart your career in cybersecurity with Fortinet as a Technical Support Specialist based in Burnaby, BC. Provide top-notch technical assistance while managing customer relationships and resolving their technical challenges.
In the role of Technical Support Specialist, you will be the main point of contact for our clients, assisting them through troubleshooting and issue resolution. This involves in-depth analysis of Fortinet products and configurations, guidance to enhance customer understanding, and efficient case management. The collaboration with engineering teams will allow you to directly influence improvements.
Key Responsibilities:
• Perform basic troubleshooting on Fortigate product lines
• Collect essential data and analyze configurations




• Suggest corrective actions based on technical evaluations
• Lead customer education on product usage
• Manage ongoing technical communications and case escalations
Requirements:
• 0-2 years in a tech support role in networking/security
• Familiarity with operating systems: Windows, OSX, Linux
• Robust foundational knowledge of TCP/IP and routing
• Experience with security tools like firewalls and VPNs
• Excellent communication and problem-solving skills
Become adept in cybersecurity support while playing a critical role in customer satisfaction at Fortinet!
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📌 Cybersecurity Support Specialist Role (Burnaby)
🏢 Zoomcar
📍 Burnaby