Join Real Time Networks as a Technical Support Field Engineer to deliver hands-on solutions for key management and biometric systems. This role requires troubleshooting skills and customer training throughout North America.
As a Field Service Delivery Technician with Real Time Networks, you’ll be at the forefront of customer support. Your responsibilities will include resolving hardware/software issues, providing customer training, and managing service visits. Collaboration with internal teams like Product Development is essential in this role.
Key Responsibilities: • Diagnose and troubleshoot smart locker and biometric device issues • Conduct customer training and onboarding sessions • Participate in after-hours support on rotation • Make onsite service visits across North America • Manage service tickets to maintain SLA compliance
Requirements: • 5 years of customer or technical support experience • Post-secondary degree in IT or a related field • Proficient troubleshooting hardware and software • Solid understanding of networking basics • Familiarity with TeamSupport and Microsoft 365
Bring your technical prowess to enhance customer experiences at Real Time Networks. #J-18808-Ljbffr
📌 Technical Support Field Engineer (Winnipeg)
🏢 Real Time Networks
📍 Winnipeg
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