Join the Ministry of Transportation and Economic Corridors as a Complaints Resolution Advisor in Edmonton. This full-time role focuses on resolving complex complaints effectively and enhancing public service quality.
You will lead the intake and resolution of complaints, ensuring timely responses and quality improvements across service areas. Your strong problem-solving skills and ability to build relationships will be vital in supporting the ministry's goals. Engage with stakeholders and shape how Albertans experience service delivery.
Key Responsibilities:
• Manage and resolve incoming complaints effectively
• Maintain and improve complaint procedures and processes
• Support the Manager in achieving division goals
• Facilitate comprehensive issues management initiatives
Requirements:
• Degree in Business, Communications, or similar with 2 years' experience
• Experience in conflict management and resolution
• Solid analytical skills with attention to detail
• Exceptional communication and interpersonal abilities
• Capability to handle multiple priorities under pressure
Bring your expertise in issue resolution to Alberta’s Ministry and make a meaningful impact.
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📌 Edmonton Complaints Resolution Expert
🏢 Government of Alberta
📍 Edmonton