Join Eastlink as a Customer Service Consultant in Dartmouth, NS, or work from home. Engage with customers, address their needs, and support sales initiatives daily.
In this dynamic role as a Customer Sales & Service Consultant, you will be Eastlink's first contact for customers, providing exceptional service while identifying sales opportunities. You'll handle various inquiries, assist with upgrades, and ensure customer satisfaction through thoughtful problem-solving. Accurate documentation of customer interactions is key.
Key Responsibilities:
• Handle questions about accounts and products
• Provide tailored recommendations to customers
• Process service requests and plan changes
• Approach problems with empathy and solution focus
• Maintain detailed documentation of customer interactions
Requirements:
• Excellent verbal communication skills
• Proven ability to multitask in a rapid-paced environment
• Availability for evenings and weekends
• Background in customer service or retail is an asset
• Openness to feedback and personal growth
Leverage your communication skills and passion for helping people at Eastlink while developing your sales acumen.
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