Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning proceduresManage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agenciesHandle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative dutiesWork closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the weekSupport clients, nurses, and home support workers to ensure they receive high-quality careAdapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlinesProtect confidential information about clients, colleagues, suppliers, and VON's operationsPerform other duties as assignedRequirementsUniversity or college education preferred; high school diploma requiredOffice Administration Certificate, Medical Terminology Certificate,
or equivalent experience is an assetProficiency in MS Office programs, Outlook, faxing software, and database managementExperience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an assetExperience in a healthcare environment is advantageousPrevious customer service experience in a contact center environment is an assetExperience in a unionized environment is a benefitA current and original copy of a satisfactory Criminal Records CheckThe use of Personal Protective Equipment (PPE) may be requiredCore CompetenciesDemonstrates strong scheduling and logistics management skills in a healthcare workplace, ensuring quality care through effective communication and collaboration with clients and team members. Proficient in using scheduling software and MS Office tools to manage daily operations and maintain confidentiality.Highest-signal resume keywordsScheduling ManagementLogistics CoordinationHealthcare ExperienceCustomer ServiceConfidentiality Protection#J-18808-Ljbffr