About UsAir-tek is a Canadian-based software company with a powerful suite of products that has already achieved significant traction in a large global market. Our customers are global airlines operating in complex, high-stakes environments where delivery quality, product quality, and customer trust matter deeply.We operate in stealth mode during this growth phase. Our team is united by a passion for solving hard problems, building great products, and creating the passenger-centric travel industry. Based in Toronto, our culture is built on trust, collaboration, high standards, and continuous growth.OverviewAs a Senior Delivery Lead – Deploy, you will lead complex, customer-facing enterprise SaaS implementations for top-tier airline customers. You will own delivery outcomes across the full implementation lifecycle, from kickoff through go-live, stabilization, and transition to BAU.This is a hands-on senior delivery leadership role, not a PMO coordination role. You will be expected to step into ambiguity, establish structure quickly, drive alignment across customer and internal teams, and maintain confidence with senior stakeholders throughout the implementation. You must be able to manage scope, challenge assumptions, hold the line when needed, and protect product integrity while still building strong customer trust.Success in this role requires maturity, judgment, executive presence, and robust critical-path management in a fast-paced environment.What You'll DoOwn end-to-end delivery of complex enterprise software implementations for airline customersLead implementation planning, governance, critical path management, risk management, and delivery executionDrive alignment across customer stakeholders, Delivery, Product, Engineering, Support, and other internal teamsEstablish structure, ownership, and momentum in ambiguous or fast-moving situationsRun steering committees, status reviews, risk discussions, and executive updates with clarity and confidenceManage scope, dependencies, tradeoffs, and change control while maintaining customer trustIdentify technical and delivery risks early and bring the right people together to resolve them quicklyCreate clear implementation plans and keep teams accountable to milestones, decisions,



and outcomesBalance customer needs with product boundaries, delivery realities, and long-term scalabilityImprove delivery quality and repeatability over time through stronger frameworks, planning discipline, and practical process improvementSupport successful go-lives, hypercare, and transition into steady-state operationWhat Success Looks LikeYou quickly build credibility with customers and internal teamsYou create order in unclear situations and keep teams movingYou lead large enterprise customers with confidence, calm, and authorityYou manage scope and expectations without drifting into custom-services behaviorYou identify risk early, elevate appropriately, and drive decisions to closureYou improve both customer outcomes and delivery disciplineYou help raise the overall bar for DeliveryAbout YouDelivery LeadershipYou have substantial experience leading complex, customer-facing enterprise software implementationsYou are comfortable owning outcomes, not just coordinating tasksYou know how to establish control quickly in a messy delivery environmentYou are highly proactive, organized, and disciplined in how you drive executionCustomer Leadership & CommunicationYou are an excellent written and verbal communicatorYou communicate clearly and directly with customers and internal teamsYou are comfortable presenting risks, decisions, and tradeoffs to senior stakeholdersYou can push back professionally and maintain trust even in difficult situationsYou combine confidence with sound judgment and strong listening skillsProduct MindsetYou understand the difference between implementing a configurable product and running a custom services engagementYou know how to manage customer expectations without defaulting to yesYou can protect scope, timeline, and product integrity while still delivering an excellent customer experienceTechnical FluencyYou are technically fluent enough to lead implementations involving APIs, integrations,



connectivity and security models, data flows, and platform dependenciesYou can challenge assumptions, identify technical risk, and coordinate effectively with technical leadsYou do not need to be the architect, but you must be able to lead confidently in technically complex situationsAmbiguity & ExecutionYou perform well in high-ambiguity environmentsYou anticipate challenges, create clarity, and move teams forwardYou are comfortable leading without authority across competing priorities and stakeholdersYou follow through relentlessly and take full responsibility for delivery outcomesSkills and Experience10+ years of progressive experience in delivery, implementation, program management, or related leadership roles5+ years of experience leading enterprise SaaS or platform implementations with meaningful systems integration complexityProven track record delivering complex customer-facing implementations on time, within scope, and with strong stakeholder alignmentExperience managing executive stakeholders, steering committees, and formal delivery governanceStrong experience with change control, dependency management, and implementation risk managementStrong working knowledge of software delivery and agile developmentHands-on familiarity with common delivery tools such as Jira, Excel, PowerPoint, Teams, and project planning toolsUndergraduate degree in business, information technology, project management, or a related fieldAirline, travel technology, or other operationally sensitive enterprise software experience is an asset, but not required if you can ramp quickly and demonstrate strong delivery leadership in similarly complex environmentThis Role is NotA junior project management development roleA PMO reporting or task-coordination roleA custom consulting role where every customer request becomes committed scopeWhy Join UsHigh-ownership role with direct impact on company growth and customer outcomesOpportunity to help shape how Delivery scalesExposure to complex global airline customers and mission-critical operational environmentsProduct-led environment with meaningful cross-functional influence across Delivery, Product, and EngineeringStrong supportive management team #J-18808-Ljbffr

📌 Delivery Lead (Toronto)
🏢 Air-tek
📍 Toronto