Join the passionate team at the Town of Canmore as a Customer Experience Agent. Your focus will be on enhancing visitor interactions while effectively managing memberships and registrations.
As a Customer Experience Agent, you will be integral in ensuring exceptional service at Canmore's recreation facilities. This role involves interacting with the community to address inquiries, manage program registrations, and support a collaborative team setting. Upholding high service standards is key, as you help foster a welcoming atmosphere for all visitors.
Key Responsibilities:
• Deliver prompt and courteous responses to customer inquiries
• Administer memberships and program registrations accurately
• Maintain a thorough knowledge of facility programs and operations




• Assist in team training and operational best practices
• Participate in cash reconciliation and administrative tasks
Requirements:
• At least two years of customer service experience required
• Proficiency in Microsoft Office, especially Outlook and Excel
• Willingness to obtain Intermediate First Aid certification
• Proven ability to resolve customer concerns in high-pressure situations
• Availability for varied shift work, including evenings and weekends
Bring your customer service expertise to the Town of Canmore, where you can support community wellness through recreation.
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📌 Customer Experience Role with Canmore Recreation
🏢 The Town of Canmore
📍 Canmore