Join FirstOntario as a Customer Service Specialist and enhance member satisfaction. Focus on delivering efficient transactional sales while building positive member relationships within a vibrant team.
This position involves providing immediate, courteous service to assist members with their banking needs. You will actively look for upselling opportunities while adhering to service protocols to ensure a seamless experience. Collaboration with colleagues is key, as is maintaining the highest operational standards.
Key Responsibilities:
• Deliver prompt transactional sales and service via phone
• Recognize and act on member needs for cross-selling
• Assist members and direct inquiries to appropriate staff
• Maintain positive and qualified demeanor at all times
• Execute all operations accurately according to policies
Requirements:
• Grade 12 or equivalent required
• Experience in customer service or call center roles preferred
• Familiarity with MS Office applications
• Exceptional communication and interpersonal skills necessary
• Must have stable internet for remote work
Capitalize on your service skills and drive member loyalty within the FirstOntario team.
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📌 FirstOntario Customer Service Specialist (St. Catharines)
🏢 Firstontario Credit Union
📍 St. Catharines