Join Lammle as a Customer Solutions Leader and enhance the customer experience in a vibrant western lifestyle setting. Manage escalations, returns, and inquiries with a focus on brand integrity.
As Customer Solutions Leader, you will be responsible for resolving customer issues and ensuring a seamless experience across online channels in Canada. Your ability to work flexible hours, including evenings and weekends, and to respond to high-volume periods is crucial. This role emphasizes organizational skills and proactive decision-making.
Key Responsibilities:
• Manage daily priorities in customer service effectively
• Address complex order and return issues with professionalism
• Monitor service timelines and support departmental goals
• Coordinate scheduling during peak periods to maintain coverage
• Create and adjust online orders to meet customer needs
Requirements:
• Minimum three years in a supervisory customer service role
• Experience in retail is an asset for this position
• Knowledge of e-commerce systems like Shopify beneficial
• Skilled in MS Office with strong communication abilities
• Adaptable availability for evenings and weekends is mandatory
Be the driving force in customer satisfaction at Lammle and lead your team to success.
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