Lead client-focused operations as an Operations Manager with TP, enhancing service delivery and team engagement. Utilize strategic insights to optimize processes and improve performance.
This role at TP requires an Operations Manager to oversee customer operations within a diverse and inclusive team. You will ensure adherence to service level agreements while fostering a culture of excellence and continuous improvement. Key skills include collaboration, communication, and emotional intelligence to effectively manage team dynamics.
Key Responsibilities:
• Oversee team performance to ensure client satisfaction
• Implement tactical plans for operational excellence
• Conduct audits and monitor adherence to SLAs
• Identify high-potential talent and drive training
• Manage budgets and operational costs efficiently
Requirements:
• Experience in managing customer operations teams
• Robust analytical skills to identify process gaps
• Proven ability to communicate with various stakeholders
• Background in coaching and developing staff
• Familiarity with financial management principles
Advance your career by driving operational success and fostering growth at TP.
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📌 Client Operations Manager Role (Toronto)
🏢 Teleperformance USA
📍 Toronto