Join Sun Pharma as a Senior Manager, Customer Service Canada Commercial to enhance patient care through superior service. Oversee a skilled team in a hybrid work environment.In this pivotal role, you will lead a team of five Customer Service Representatives, ensuring efficient order management and customer support in compliance with strict industry regulations. Collaborate with various departments to foster operational excellence and improved service delivery for both Cutting-edge Brands and Generics.Key Responsibilities:Lead team development and performance management initiativesManage daily operations, customer inquiries, and resolutionsAnalyze data to identify service improvement opportunitiesEnsure adherence to Good Distribution Practices (GDP)Collaborate with sales and logistics to manage supply chainsRequirements:7+ years of customer service experience in healthcare5+ years in leadership roles managing teamsERP system proficiency, particularly SAPStrong strategic and operational execution skillsBilingual candidates are preferredLeverage your leadership skills to bolster customer service operations at Sun Pharma, ensuring compliance and enhanced customer satisfaction.#J-18808-Ljbffr

📌 Senior Customer Service Management Role (Regional Municipality of Peel)
🏢 SUN PHARMA
📍 Regional Municipality of Peel