Enhance operational efficiency as a Cloud Support Analyst at TD in Toronto. Focus on Azure Public Cloud services and incident management to uphold service excellence.
The Cloud Support Analyst role involves providing Level 2 support for TD's cloud platforms, ensuring high availability and performance. You will work on complex incidents, leveraging problem-solving skills and collaboration across teams. ITIL familiarity is crucial to effectively manage escalations and maintain customer satisfaction.
Key Responsibilities: • Deliver 24/7 operational support for cloud services • Troubleshoot and resolve business application issues • Collaborate with vendors for service delivery • Oversee planning and reporting of ticket metrics • Drive preventive maintenance tasks and quality assurance
Requirements: • Solid background in Azure PaaS/IaaS and container services • Robust knowledge of Azure tools and DevOps practices • Experience with incident and problem management methods • Understanding of networking and middleware technologies • Willingness to be on-call and support incidents remotely
Elevate your career in cloud support with TD by utilizing your tech expertise and communication skills. #J-18808-Ljbffr