Join FIKA in Saskatoon as a Retail Experience Lead, shaping the cannabis retail environment. Guide your team while ensuring high standards and exceptional customer service.
As a Retail Experience Lead, you will manage daily operations, including cash handling and staff supervision. This position emphasizes strong communication, compliance, and customer engagement. Your role is pivotal in developing a knowledgeable team that exceeds customer expectations and addresses their concerns promptly.
Key Responsibilities: • Conduct store opening and closing, manage security alarms • Provide exemplary customer service and assist shoppers • Oversee team member training and ongoing education • Motivate staff to achieve sales goals and targets • Monitor and enhance store presentation standards
Requirements: • At least 2 years of retail experience • High school diploma or GED required • Proven skills in conflict resolution and customer service • Transparent criminal record required for compliance • Provincial Cannabis Certification required
Support FIKA’s mission to elevate cannabis retail through exceptional leadership and customer service. #J-18808-Ljbffr