Customer Experience & Warranty Specialist

Location:

Calgary, Alberta Employment Type:

Full time Department:

Customer Experience & Operations About Apex Optics

Apex Optics is a premium optics company serving the precision shooting, hunting, military, law enforcement, and outdoor communities. We pride ourselves on designing world-class products and backing them with industry-leading customer service, fast fulfillment, and an exceptional ownership experience. We’re looking for a highly motivated, detail-oriented

Customer Experience & Warranty Specialist

to become the front line of the Apex customer experience. This role combines customer support, technical troubleshooting, warranty service, shipping, and inventory management into a fast-paced position where no two days are the same. Responsibilities

Serve as the primary point of contact for customers via phone, email, and website support requests Provide knowledgeable product recommendations and technical support Assist customers in selecting the right optics for their application Deliver a professional, responsive, and solutions-focused customer experience Warranty & Technical Support

Inspect products submitted for warranty evaluation Troubleshoot product issues and perform hands-on repairs where appropriate Determine warranty eligibility and recommend repair or replacement solutions Coordinate replacement products and spare parts shipments Perform Test & Evaluation (T&E;) inspections on returned products and demonstration units Generate shipping labels, packing slips, and shipping documentation Pick, pack,



and prepare dealer and retail orders for shipment Assist with inventory management and stock control Resolve shipping issues, delivery delays, and carrier claims Help maintain an organized and efficient warehouse environment Requirements

Technical Aptitude

Applicants should be comfortable working with mechanical products, hand tools, and precision components. Experience inspecting, diagnosing, or repairing technical products is considered an asset. Industry Knowledge

A working understanding of the shooting sports, hunting, firearms, and precision optics industry is required. You should be comfortable discussing riflescopes, binoculars, rangefinders, and related products with customers. Customer Service

We’re looking for someone who is: Friendly and professional Patient and solution-oriented Confident working directly with customers Passionate about delivering an exceptional customer experience Organization & Attention to Detail

Success in this role requires the ability to manage multiple priorities while maintaining accuracy in: Warranty claims Inventory tracking Customer communications Compensation

Competitive compensation based on experience Opportunity to grow with one of Canada’s fastest-growing premium optics companies Location

This position is based in

Calgary, Alberta . This is an

on-site position

and is

not available as a remote role . Join the Apex Team

At Apex Optics, customer experience doesn’t end after the sale—it’s one of the foundations of our brand. If you’re passionate about helping people, solving problems, and supporting premium products that customers rely on in the field, we’d love to hear from you.

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📌 Customer Experience & Warranty Specialist (Winnipeg)
🏢 Apex Optics
📍 Winnipeg