Join an esteemed luxury retailer as a Bilingual Client Advisor, providing tailored e-commerce support. Engage customers effectively through phone, email, and chat in both French and English, addressing their needs.
With a focus on delivering top-tier customer service, you’ll handle inquiries related to orders, payments, and product returns. You should have at least two years of experience in customer service and be proficient in CRM systems like Salesforce Service Cloud. Actively promote product sales while ensuring clients navigate their online shopping journeys smoothly.
Key Responsibilities:
• Respond promptly to customer communications across channels
• Create detailed service tickets in Salesforce Service Cloud
• Address inquiries related to payments and deliveries
• Update and manage customer information for personalization
• Support sales through knowledgeable product promotions
Requirements:
• Minimum two years of experience in luxury customer service
• Bilingual in French and English, both written and oral
• Proficiency with CRM systems and e-commerce tools
• Excellent multitasking and problem-solving abilities
• Full-time on-site availability with a qualified demeanor
Deliver exceptional personalized service for a premier luxury e-commerce experience.
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