Launch your career in cybersecurity support at Fortinet in Burnaby as a Technical Support Specialist. Play a critical role in enhancing customer satisfaction through technical expertise.
In this entry-level position, you'll collaborate with our TAC Team to provide technical support for Fortinet's suite of cybersecurity products. With 0-2 years of experience required, an understanding of operating systems, and robust analytical skills, this role is perfect for recent graduates or those looking to pivot into tech. Your contributions will help refine product quality while directly assisting customers.
Key Responsibilities:
• Conduct basic troubleshooting for Fortinet products
• Gather and analyze system configuration data
• Suggest improvements based on findings




• Lead customer meetings regarding technical escalations
• Create knowledge-based articles to assist others
Requirements:
• 0-2 years in a tech support or administration role
• Experience with Windows, OSX, and Linux systems
• Knowledge of TCP/IP, routing, and switching
• Familiarity with security tech like VPN and firewalls
• Exceptional verbal and written communication skills
Join Fortinet and be part of a team that values innovation and customer service in cybersecurity.
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📌 Cybersecurity Support at Fortinet Burnaby
🏢 Fortinet
📍 Burnaby