Join Powerhouse Controls as an Industrial Automation Support Specialist in Cambridge, Canada, with a hybrid work model. This full-time position emphasizes technical support and software management for NEXIA deployments.
The Support Specialist role is essential for delivering daily customer support and maintenance services for NEXIA, an innovative software for automation in industrial settings. You will handle customer requests, perform system health checks, and manage software updates while ensuring compliance with service agreements. Excellent communication and problem-solving skills are vital for ensuring customer satisfaction.
Key Responsibilities:
• Manage customer support requests through official channels
• Execute remote troubleshooting for clients' systems
• Document all support activities accurately
• Perform routine system health checks and backups
• Support installations and validate new software versions
Requirements:
• Background in technical customer support
• Understanding of software maintenance and updates
• Solid analytical and communication skills
• Experience in cybersecurity compliance
• Ability to manage multiple support requests
Bring your technical capabilities to ensure the successful delivery of NEXIA software at Powerhouse Controls.
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