Join Pacific Blue Cross as a Manager, Travel and Call Centre, and shape customer service excellence in a flexible, hybrid workplace. Lead a dedicated team to achieve remarkable results.
In this pivotal role, you’ll manage a team of about 16 employees, driving performance through solid leadership and a focus on continuous improvement. Your efforts will directly impact customer satisfaction and business growth in the competitive travel insurance landscape.
Key Responsibilities:
• Supervise and develop unionized team members
• Evaluate performance data to identify growth opportunities
• Create strategies for heightened customer engagement
• Collaborate with various departments for optimized services
• Promote a culture of empowerment and support
Requirements:
• Bachelor’s degree or equivalent in Business
• Valid Level 2 General Insurance License
• 5-8 years in relevant fields, especially sales
• Minimum 3 years in a leadership capacity
• Proven negotiation and customer service skills
Drive significant business growth and enhance customer experiences at Pacific Blue Cross.
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📌 Travel and Call Centre Manager Position (Burnaby)
🏢 Pacific Blue Cross
📍 Burnaby