Elevate your career with Teleperformance as a B2B Customer Support Specialist III in Toronto. This hybrid role emphasizes advanced consultation and support for dental office clients while managing complex cases.
As a Customer Support Specialist III, you'll utilize your expertise in resolving high-complexity escalations and providing tailored product recommendations. With 2-4 years of relevant experience, this position requires robust communication skills and advanced CRM navigation. You'll act as a strategic partner, aiming to improve customer satisfaction and account growth.
Key Responsibilities:
• Own and resolve high-complexity escalations • Provide consultative product support tailored to clients • Manage distributor and group channel relationships • Lead key customer escalation handling • Identify and report systemic process issues
Requirements: • 2-4 years in customer service or account management • Proven escalation handling and communication skills • Experience in multi-channel, high-volume environments • Solid data analysis and trend identification skills • Preferred experience in healthcare or dental B2B sectors
Drive customer satisfaction and operational efficiency at Teleperformance as part of a supportive, diverse team. #J-18808-Ljbffr
📌 B Customer Support Specialist III Role (Winnipeg)
🏢 TP Canada
📍 Winnipeg
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