Enhance operational efficiency as a Cloud Support Analyst at TD in Toronto. Focus on Azure Public Cloud services and incident management to uphold service excellence.
The Cloud Support Analyst role involves providing Level 2 support for TD's cloud platforms, ensuring high availability and performance. You will work on complex incidents, leveraging problem-solving skills and collaboration across teams. ITIL familiarity is crucial to effectively manage escalations and maintain customer satisfaction.
Key Responsibilities:
• Deliver 24/7 operational support for cloud services
• Troubleshoot and resolve business application issues
• Collaborate with vendors for service delivery
• Oversee planning and reporting of ticket metrics




• Drive preventive maintenance tasks and quality assurance
Requirements:
• Solid background in Azure PaaS/IaaS and container services
• Solid knowledge of Azure tools and DevOps practices
• Experience with incident and problem management methods
• Understanding of networking and middleware technologies
• Willingness to be on-call and support incidents remotely
Elevate your career in cloud support with TD by utilizing your tech expertise and communication skills.
#J-18808-Ljbffr

📌 Cloud Support Analyst - Azure Focus (Toronto)
🏢 TD
📍 Toronto