Elevate your career at Capital One Canada as a Senior Associate in our Servicing Strategy team in Toronto, Ontario. Focus on improving customer experiences through creative solutions and operational efficiencies.
This role calls for someone with a passion for problem-solving and a customer-first approach. As a Senior Associate, you will work with various teams to influence servicing operations, ensuring strategic initiatives align with customer expectations. Your analytical skills will be key to communicating project insights and driving better service outcomes.
Key Responsibilities:
• Drive efficiencies in agent technology and servicing processes
• Navigate operational domains to support leadership initiatives




• Deliver project management insights and manage risks
• Create status reports detailing project health and milestones
• Align strategic initiatives with future product requirements
Requirements:
• Minimum 3 years of relevant experience in Finance
• Mastery of MS Office Suite and analytical tools
• Independent problem-solving skills
• Ability to create impactful data narratives
• Experience in customer service or scaled operations
Contribute to innovative solutions that transform customer experiences at Capital One Canada.
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📌 Senior Associate in Servicing Strategy (Toronto)
🏢 Capital One - Canada
📍 Toronto