Apply for Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge at Sutton Place Hotels in Revelstoke, BC, CA. This Full time on site position offers great opportunities for career growth. Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.Job Title: Guest Services ManagerStart Date: October 20th, 2026Full Time - SalarySalary Range: $50,000 - $57,000Location: Cabot Revelstoke Mountain LodgeCabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season. Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence - offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.Position SummaryThe Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Cabot's luxury service standards, enhancing guest satisfaction,



and driving a culture of anticipatory service and continuous improvement.Key ResponsibilitiesGuest Experience & Service: Oversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departureManage guest feedback, concerns, and service recovery to maintain high levels of guest satisfactionEnsure VIP arrivals, special requests, and personalized itineraries are executed to Cabot's luxury standardsOperations & Department Oversight: Oversee daily guest services operationsEnsure accuracy of guest profiles, preferences, and service delivery across all touchpointsCoordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experienceTeam Leadership: Lead, coach, and develop guest services team to drive engagement and service excellenceConduct training, onboarding, and performance management aligned with brand standardsFoster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory serviceAdministrative & Reporting: Monitor guest feedback, service trends, and satisfaction metrics to identify areas for improvementSupport scheduling, staffing levels, and payroll coordinationMaintain accurate records, reports, and communication with leadership regarding guest experience and service deliveryQualificationsPrevious experience in guest services, or front office roles within a hotel or resort environmentStrong understanding of luxury service standards and personalized guest experience deliveryProven ability to manage guest concerns, service recovery, and high-touch interactionsDemonstrated leadership experience, including team supervision, training, and performance managementStrong organizational, communication,



and problem-solving skillsFlexible availability, including evenings, weekends, and holidaysSkills & CompetenciesGuest-focused mindset with a passion for creating memorable experiencesStrong problem-solving and decision-making abilities in a quick-paced environmentExcellent communication and interpersonal skillsHigh level of organization, attention to detail, and time managementAbility to multitask and prioritize competing demandsBenefitsComplimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiencesComprehensive Health, Dental, and Vision benefits following eligibilityRRSP matching program after 6 months of employmentOpportunities for career growth and advancement within a dynamic and expanding hospitality organizationQualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.#J-18808-Ljbffr

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