Lead customer experience initiatives at O'Dell HVAC Group as a National Customer Experience Manager. This role is fully remote yet requires Calgary-based candidates to improve service models across Canada.You will take on a hands-on role, focusing on the seamless integration of customer services across various departments. This position involves developing a national model, assessing current customer inquiry management, and creating processes that enhance both efficiency and customer satisfaction. Collaborating with cross-functional teams,



your impact will be felt throughout the organization as you advocate for customer-focused practices.Key Responsibilities:Design and implement a national customer experience strategyEvaluate management of customer inquiries for improvementsSet explicit service standards and escalation protocolsEnsure effective primary and backup coverage across departmentsOversee service performance and escalationsRequirements:At least five years of customer experience or related backgroundTrack record of improving customer service workflowsProven ability to influence without direct authorityFamiliarity with CRM and service platformsExperience in HVAC or construction sectors is a plusShape the future of customer interaction at O'Dell HVAC Group through this impactful role.#J-18808-Ljbffr

📌 O'Dell Hvac Group National Cx Manager (Calgary)
🏢 O'Dell HVAC Group
📍 Calgary