Elevate your career with Teleperformance as a B2B Customer Support Specialist III in Toronto. This hybrid role emphasizes advanced consultation and support for dental office clients while managing complex cases.As a Customer Support Specialist III, you'll utilize your expertise in resolving high-complexity escalations and providing tailored product recommendations. With 2-4 years of relevant experience, this position requires robust communication skills and advanced CRM navigation. You'll act as a strategic partner, aiming to improve customer satisfaction and account growth.Key Responsibilities:Own and resolve high-complexity escalationsProvide consultative product support tailored to clientsManage distributor and group channel relationshipsLead key customer escalation handlingIdentify and report systemic process issuesRequirements:2-4 years in customer service or account managementProven escalation handling and communication skillsExperience in multi-channel, high-volume environmentsStrong data analysis and trend identification skillsPreferred experience in healthcare or dental B2B sectorsDrive customer satisfaction and operational efficiency at Teleperformance as part of a supportive, diverse team.#J-18808-Ljbffr

📌 b Customer Support Specialist Iii Role (Toronto)
🏢 TP Canada
📍 Toronto