Be a critical part of Accord’s mission as a Customer Success Associate, focusing on startups. This engaging role supports our customers while paving the way to a Customer Success Manager position.
As the point of contact for our start-up clients, you will engage in quarterly check-ins and assist Enterprise CSMs with execution. Your role will help shape the customer experience as you build out support processes and manage inquiries across platforms in a fast-paced setting.
Key Responsibilities:
• Manage startup customer accounts and conduct quarterly reviews
• Collaborate with Enterprise CSMs on various customer needs
• Handle inquiries from customers via Slack and email
• Develop and standardize support processes and materials
• Keep detailed CRM records of interactions and resolutions
Requirements:
• 1-3 years in a customer-facing B2B SaaS role
• Detail-oriented with a focus on organization
• Proven ability to handle multiple interactions effectively
• Strong communication and empathy skills
• Familiarity with customer support software like Hubspot
Elevate your customer success career by joining Accord and impacting start-up experiences!
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📌 Customer Success Associate for Startups (Toronto)
🏢 InAccord
📍 Toronto