Empire Life is seeking a Claim Administrator to join our Retail Operations team for a 12‑month contract. The role focuses on supporting customer service delivery, managing new claim setups, and handling inquiries with accuracy and confidentiality. Remote work across Canada or hybrid in Kingston are available, with a robust emphasis on teamwork and process improvement. You will balance daily tasks, assist with end-of-month reconciliations, and coordinate with reinsurance and clients to ensure