Want to be a part of a company that's making a difference?We're a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliversolutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.ImpactA strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.InnovationTrusted by over 11,000 customers, you'll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.GrowthConnect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.Our culture code, a set of principles that underpins our values, is our commitment to each other and workingbetter together.Join EcoOnline and be part of a mission dedicated to driving positive change.About the RoleSalary shown is base only.The North American Customer Success team supports a portfolio of strategic customers across multiple industries, helping organizations achieve measurable business outcomes through improved safety, compliance, operational excellence,



and sustainability programs.As EcoOnline's primary growth market, North America presents significant opportunities for customer expansion, value creation, and strategic partnership. The team is evolving its approach to executive engagement, account planning, commercial ownership, customer value realization, and AI-enabled productivity. This role will play an important part in helping drive that evolution.Key ResponsibilitiesStrategic Customer ManagementOwn and develop relationships across a portfolio of strategic customers.Build success plans aligned to customer business outcomes.Drive customer adoption, maturity, and long-term value realization.Executive EngagementConduct Executive Value Reviews and strategic planning sessions.Engage confidently with Director, VP, and executive-level stakeholders.Translate operational outcomes into measurable business impact.Commercial GrowthIdentify, position, and develop cross-sell and upsell opportunities.Partner with Account Executives and Renewals teams to drive expansion and retention.Maintain accurate account forecasts and plans.Cross-Functional LeadershipCollaborate closely with Product, Support, Professional Services, Sales, Renewals, Finance,



and Leadership teams.Advocate for customer needs and influence internal priorities.Operational Excellence & AILeverage AI and modern productivity tools responsibly to improve customer outcomes and effectiveness.Maintain high standards of CRM hygiene, forecasting accuracy, account planning, and customer documentation.Contribute best practices that improve team performance and scalability.What we're looking for5+ years of experience in Customer Success, or a related SaaS customer-facing role.Proven success managing complex mid-market and enterprise customer relationships.Experience owning renewal, retention, adoption, and expansion outcomes.Demonstrated ability to engage senior stakeholders and executive sponsors.Strong experience leading strategic business reviews or Executive Value Reviews.Our BenefitsWe offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.Generous Paid Time OffExtended Parental LeaveRobust Health CoverageAccelerated Learning PathsTeam Wellness InitiativesCompany-wide EventsEmployee Resource GroupsRecognition awardsEcoOnline is proud to be an equal‐opportunityemployer. We celebrate diversity and are committed to creating an inclusive setting where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner. #J-18808-Ljbffr

📌 Senior Customer Success Manager - Nam (Toronto)
🏢 ECOONLINE
📍 Toronto