Join Wealthsimple's mission by leading the charge in WFM solutions development. This role emphasizes building automation tools and enhancing operational efficiency within client support.In this pivotal role at Wealthsimple, you will drive the technical direction for Workforce Management, focusing on the creation of AI agents and advanced scheduling models. You'll need to blend operational knowledge with technical insights to develop systems that support rapid growth while decreasing manual labor.Key Responsibilities:Create automated AI processes for WFM tasksDevelop models for real-time scheduling and demand forecastingLead WFM platform assessment and enhancementPartner with engineering to leverage existing data systemsMentor the analyst team through hands-on guidanceRequirements:6-8 years in contact center operations or WFMExtensive experience configuring WFM solutions3+ years in AI & automation engineeringProven experience with API management and data workflowsStrong background in translating strategies into technical solutionsShape the future of Wealthsimple's operations with your leadership and innovation in automation technology.#J-18808-Ljbffr

📌 Lead Automation Engineer For Wfm Solutions (Toronto)
🏢 Doist
📍 Toronto