Join Comtech Telecommunications Corp. in New Brunswick as a Senior Customer Service Technician Support, focusing on resolving complex technical issues and providing top-notch customer experiences.
As part of the Managed Services department, you will deliver expert support for VoIP and networking technologies, assisting both customers and internal technicians with their challenges. Your role involves troubleshooting advanced technical problems and communicating solutions effectively to various stakeholders, ensuring high levels of customer satisfaction.
Key Responsibilities:
• Troubleshoot complex technical issues for customers
• Escalate and manage support tickets efficiently
• Act as a Subject Matter Expert during customer calls
• Develop processes for incident resolution
• Conduct site visits for troubleshooting and support
Requirements:
• 5+ years experience in networking and customer support roles
• Solid understanding of IP Networking and VoIP systems
• Familiarity with Cisco switches and networks
• Experience with Microsoft Office Suite
• Bilingual English and French preferred
Leverage your technical skills in customer service while supporting Comtech’s innovative solutions in Current Brunswick.
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