Key Responsibilities:Technical Parts SupportProcess parts orders accurately and efficiently.Generate quotations for customers and dealers.Verify pricing, availability, and lead times.Coordinate shipments with warehouse and shipping departments.Track orders and communicate delivery updates.Provide troubleshooting support related to mechanical, hydraulic, electrical, and structural components.Work closely with engineering to resolve technical product issues.Support new product introductions with technical documentation and parts breakdowns.Customer Support ServiceProvide exceptional customer service by phone and emailRespond promptly and professionally to customer inquiries.Assist customers in identifying the correct replacement parts.Resolve customer concerns in a courteous and timely manner.Build and maintain positive relationships with dealers, distributors, and end users.Follow up with customers to ensure complete satisfaction.CommunicationWork closely with production, engineering, purchasing, sales, and shipping departments.Communicate and document product issues and customer feedback to management.Keep customers informed regarding order status, repairs,



and warranty decisions.Service AdministrationOpen and maintain service work orders.Schedule service appointments as required.Coordinate communication between customers and service technicians.Maintain accurate service records and documentation.Assist in preparing repair estimates.Support continuous improvement initiatives.Education & ExperienceDiploma or Degree in Mechanical Engineering, Industrial Engineering, or related technical field preferred.Minimum 1 year experience working with heavy-duty equipment, off-road vehicles, or industrial machinery.Some understanding of hydraulic systems, electrical systems, powertrain components, and structural assemblies.Experience in parts departments or technical service roles is an asset.Experience in an OEM, manufacturing, heavy equipment, agricultural, mining, construction, or utility vehicle industry is an asset.Technical SkillsAbility to read and interpret engineering drawings and exploded parts diagrams.Robust mechanical troubleshooting skills.Familiarity with ERP systems and parts management software is an asset.Proficiency in Microsoft Office.Soft SkillsPrevious experience in customer service, parts, service, or administrative support preferred.

📌 Parts Service And Technical Support Advisor (Montreal)
🏢 Right Solutions (UTV International)
📍 Montreal