Customer Care Team LeadFull-time, PermanentLocation:Mississauga, ON (100% On-site)Hours:Monday to Friday, 40-hour work weekSalary:up to $70K + 7% bonusDepartment:FinanceReporting Manager:Customer Experience ManagerAbout Our ClientOur client is a leading Canadian supplier of automotive, heavy‑duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.Why Join Our Client’s Team?Competitive total compensation — based on experienceComprehensive health and dental benefitsMental wellness supportEmployer contribution to retirement savingsFitness & wellness reimbursementEducational assistance and professional development supportPaid time off including vacation and personal daysCommunity involvement initiativesA collaborative and inclusive workplace culture featuring:Team events and celebrationsHoliday gatheringsLunch & LearnsEmployee recognition programsAbout the RoleReporting directly to the Customer Experience Manager, the Customer Care Team Lead will deliver courteous, effective,



and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction. You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customer‑focused professional who thrives in a fast‑paced environment and is passionate about delivering exceptional service.Education/ExperienceHigh school graduate.A minimum of 2 years Customer Service experience.Experience working in a consumer packaged goods or automotive lubricants environment is an asset.Superior PC and Microsoft Suite skills.Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset.Working ConditionsOffice environment#J-18808-Ljbffr

📌 Customer Service Team Lead - Up To C$70,000 A Year (Winnipeg)
🏢 Beyond Bilingual
📍 Winnipeg