Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a recent adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!Job DescriptionThe Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and team development. A key focus of this role includes active participation in employee performance management, training, and development. This individual is expected to act as an extension of the Spa Director, helping to maintain high standards across all areas of the spa.Job duties Include:Guest Experience & Spa OperationsDemonstrate strong commitment to exceptional guest service and personalized experiencesMaintain comprehensive knowledge of all spa treatments, products, and facility featuresLead daily spa operations, ensuring all service and quality standards are upheldOversee reception and guest flow, ensuring seamless booking, check-in, and service deliveryHandle special guest requests and resolve concerns with professionalism and careEnsure adherence to hotel and departmental policies at all guest touchpointsDeliver service in accordance with Forbes Travel Guide and LQA standards.Coach and mentor colleagues to consistently achieve luxury service excellence.Assume responsibility for the overall operation of the spa in the absence of the Spa Director, ensuring service excellence, operational efficiency, financial accountability, and adherence to Fairmont standards.Revenue & Business DevelopmentSupport initiatives to drive spa revenue through treatment bookings, upselling,



and retail performanceMotivate and guide the team to meet revenue and retail sales goalsAssist with monitoring departmental expenses and labour costs.Review daily revenue reports and identify opportunities to improve performance.Support labour scheduling to maximize productivity while maintaining exceptional service standards.Inventory ManagementAssist with monitoring and managing spa supply inventory to ensure operational readinessAssist the Spa Director in completing monthly inventory counts, spot-checks, and placing ordersPayroll & SchedulingSupport the accurate administration of employee payroll, including daily timekeeping reviewAct as the departmental payroll lead in the absence of the Spa DirectorRetail OperationsMaintain and replenish retail product displays, testers, and signageSupport the team in achieving retail sales targets and promoting homecare regimensPerformance Management & TrainingParticipate actively in employee performance management and coachingSupport the Spa Director in training, onboarding, and ongoing development of team membersPromote a positive and professional work workplace that aligns with health and safety standardsEnsure consistent adherence to workplace safety proceduresAdministrative & Communication DutiesMaintain accurate daily reports, including the discount register and transaction recordsSubmit and track maintenance work orders, ensuring timely follow-upAttend promotional and operational meetings; collaborate on events and special projectsFoster effective communication and collaboration between departments to ensure smooth spa operationsHealth, Safety, & SustainabilityUphold all hotel environmental and sustainability policiesMaintain a clean and safe working environmentEnsure compliance with Health & Safety, WHMIS, and Fairmont Safe & Sustainable practices.Perform additional tasks and duties as assigned by the Spa DirectorQualificationsQualifications:Proven leadership experience in a supervisory or management roleProficient with Windows-based programs and Microsoft Office (Word,



Excel); familiarity with Opera PMS and Book4Time is a strong assetSpa industry experience is preferred, though not requiredExceptional interpersonal skills with sound decision-making and problem-solving abilitiesReliable, accountable, and committed to excellence in guest serviceStrong written and verbal communication skills in EnglishSelf-motivated with the ability to work independently and take initiativeCapable of maintaining high performance standards in a fast-paced, high-pressure environmentPhysically able to stand and walk for extended periods; must be able to lift trays and perform tasks that require moderate physical effortAdditional InformationSubsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our Commitment to Diversity & Inclusion:At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. #J-18808-Ljbffr

📌 Assistant Spa Manager (Canada)
🏢 FAIRMONT
📍 Canada