Elevate customer experiences within the CPG sector at SPS Commerce. This hybrid prospect involves a proactive approach to client management and compliance operations.
In the role of Customer Success Executive, you will engage with prominent CPG companies, driving effective onboarding, product utilization, and compliance. Your insights will help clients navigate complexities in retail, including strategies against chargebacks and deductions. Your relationship management and analytical skills will be key in supporting account health and renewal processes.
Key Responsibilities:
• Advocate for a portfolio of large CPG accounts
• Facilitate onboarding and product adoption
• Analyze deduction data for proactive solutions
• Conduct training on compliance programs
• Monitor account health and escalate issues
Requirements:
• Bachelor’s degree or equivalent experience
• 5-10 years in retail or CPG roles
• Experience managing complex customer relationships
• Excellent written and verbal communication
• Proficient in data analysis for insights
Support client success and retail compliance by joining SPS Commerce's strategic team.
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