Elevate your career as a remote Support Engineer with Truelogic. This role merges technical problem-solving with customer-focused support in a energetic, creative workplace.
As a Support Engineer at Truelogic, you'll serve as a key liaison between the Platform Engineering and Customer Experience teams. This position is aimed at professionals experienced in cloud infrastructure, SQL data migrations, and technical ticket resolutions.

Your work will directly influence the customer onboarding experience, ensuring smooth setups and decommissioning processes for our clients.

Key Responsibilities:
Execute technical onboarding workflows for new customers
Manage decommissioning processes including data exports
Perform structured data migrations with validation checks




Resolve escalated technical tickets from the CX team
Maintain up-to-date documentation of processes and configurations

Requirements:
Hands-on AWS experience with core services
Proficiency in Git/Git Hub for workflow management
Exceptional written and verbal communication skills
Understanding of data privacy best practices
Experience with ticketing systems like Jira or Intercom

Join Truelogic to leverage your technical skills and enhance client success in a remote work setting.
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📌 Remote Support Engineer At Truelogic Ottawa
🏢 Truelogic Software
📍 Ottawa