We are looking for a high-performing Automotive Service Advisor who knows how to build trust, communicate clearly, sell needed maintenance and repairs, and deliver an exceptional customer experience.
This is not an entry-level position.
We want someone who is competitive, organized, accountable, and motivated by results. If you are already one of the strongest Service Advisors in your dealership and want an opportunity to earn more, grow your career, and work with a management team that values performance, we want to hear from you.
What You’ll Be Responsible For
Greet customers and professionally manage their service experience from write-up to vehicle delivery
Perform thorough customer interviews and properly document concerns
Present recommended maintenance and repairs confidently and professionally
Build value rather than simply quote prices
Maintain solid communication with customers throughout the repair process
Follow up quickly on technician recommendations and obtain customer approvals
Maintain accurate repair orders and documentation
Work closely with technicians, dispatch, parts, and management to keep work moving
Manage multiple customers and repair orders without losing control of the day
Follow up on declined work and future maintenance opportunities
Develop long-term customer relationships and repeat business
Maintain strong CSI and customer-retention results
Consistently achieve sales, gross-profit, and performance targets
We Want a Top Performer
The right candidate will have a proven record of:
Strong labour and parts sales
High average repair orders
Strong maintenance and repair recommendation closing
Excellent customer retention
Consistent CSI results
Strong appointment and follow-up habits
Staying organized in a high-volume workplace
Taking ownership instead of making excuses
You should be comfortable being measured on your results.
We provide the prospect, traffic, support, processes, and tools. We expect our Service Advisors to execute at a high level.
What We Offer
Excellent earning potential for a top performer
Competitive base salary plus performance-based compensation
Benefits
Robust customer base
Busy service department
Experienced management support
Opportunity for advancement
A dealership that rewards people who produce result