Common Collection Agency is looking for a dynamic 3rd Party Collection Agent with a minimum of 3 years Third Party Collection Agency Experience.
Hours of Shift: (This position is an in-office position)
Monday 12:00pm - 11:00pm
Tuesday 10:00am - 7:00pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 4:00pm
Every 3rd Saturday of the month 11:00am - 2:00pm
Our culture, fairness & performance is the main reason our attrition rate is so low. We are looking for collection agents who are ready to deliver performance while furthering their career. We have bank recovery positions available immediately. We have top tier 1st assign banking clients
Experience/Qualifications Requirements:
Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
Communicate with customers while being compliant and following the provincial legislation laws & client guidelines.
Provide timely and effective resolutions to collection issues
Be able to apply skip tracing techniques.
Analyze and evaluate reports & execute KPI through one on one coaching.
Follow guidelines to determine & negotiate suitable repayment arrangements
Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
Submit reports for review by collection management on a timely manner.
Possible complete other collection responsibilities that may come up.
Excellent oral and written communication skills for consistent collection calls
Basic understanding of Microsoft Excel and Outlook
Adapt in a quick-paced environment & willingness to learn
Desire to learn and further your career & be a team player.
Evening coverage until 9pm a requirement on a mandatory late night.
Bilingual an asset (English, French) but not required
Job Type: Full-time
Additional pay:
Commission pay
Benefits:
Casual dress
Company events
Dental care
Extended health care
In office parking
Adaptable language requirement:
French not required
Ability to commute/relocate:
Scarborough, ON: reliably commute or plan to relocate before starting work (required)
Experience:
3rd Party Collection Agency: 3 years (required)