Explore the Care Access Representative role at CBI Home Health in Toronto. Be instrumental in scheduling direct care while fostering positive client and caregiver relationships in a busy contact center.
This position is vital for ensuring that care providers are effectively scheduled to meet client needs. Your skills in communication, problem-solving, and meticulous organization will empower you to manage a high volume of requests efficiently. Every day, your work will help in delivering compassionate, high-quality care to individuals at home.
Key Responsibilities:
• Schedule caregivers efficiently to meet client care requirements
• Achieve KPI metrics such as call handling and scheduling efficiency
• Maintain communication with clients, families, and providers




• Build solid relationships with stakeholders in the care network
• Manage updating scheduling and client information systems
Requirements:
• Completion of Grade 12 or equivalent
• Experience of 2 years or more in a customer service environment
• Competence in Microsoft Office and scheduling applications
• Strong verbal and written communication capabilities
• Ability to juggle multiple tasks in a fast-paced setting
Utilize your skills in care coordination to enhance lives with CBI Home Health in Toronto.
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📌 Toronto Care Access Representative Role
🏢 CBI Health
📍 Toronto