Zen Physiotherapy is looking for an experienced and professional Front Desk Receptionist to join our team at our Burlington clinic.

Position Requirements
Previous Canadian work experience is required.
Previous front desk/reception experience at a physiotherapy, rehabilitation, chiropractic, medical, or healthcare clinic is required.
Excellent customer service and communication skills.
Professional and friendly manner when dealing with patients.
Robust organizational and multitasking abilities.
Experience answering phones, scheduling appointments, and managing patient inquiries.
Experience with clinic booking/practice management software is an asset.
Ability to process payments, handle insurance information, and maintain accurate patient records.
Solid computer skills, including email and basic Microsoft Office applications.
Ability to work independently as well as part of a team.
Reliable, punctual, and professional.

Key Responsibilities
Greet patients and provide a welcoming front-desk experience.
Answer incoming phone calls and respond to patient inquiries.
Schedule, reschedule, and confirm patient appointments.
Manage patient check-in and check-out.
Process payments and issue receipts.
Assist with insurance and billing-related inquiries.




Maintain accurate patient information and clinic records.
Communicate effectively with physiotherapists and other clinic staff.
Maintain a clean, organized, and professional reception area.
Support the clinic team with general administrative duties.

Qualifications

Mandatory:
Canadian front desk/administrative experience.
Experience working at a physiotherapy or medical/healthcare clinic.
Excellent verbal and written English communication skills.

Preferred:
Experience with physiotherapy clinic scheduling and billing.
Knowledge of extended health insurance procedures.
Additional healthcare administration experience.

Location

Zen Physiotherapy – Burlington, Ontario

How to Apply

Please send your resume and a brief introduction outlining your relevant Canadian healthcare/front-desk experience.

Only candidates with Canadian front desk experience in a physiotherapy, medical, or healthcare clinic will be considered.

Zen Physiotherapy is an equal opportunity employer and welcomes qualified applicants.

Pay: $18.00-$20.00 per hour

Benefits:
In office parking

Work Location: In person

📌 Front Desk Receptionist Burlington (Canada)
🏢 Zen Physiotherapy
📍 Canada