Join us as a Customer Service Manager in Toronto, ON, and lead a talented team to enhance customer interactions. Focus on continuous improvement and team development while enjoying a market-competitive salary and bonus.

As a Customer Service Manager, you will guide a dedicated team of 18, improving processes and elevating the customer experience. This full time role in an established company allows you to influence operational excellence and collaborate with various departments for improved workflows.

Key Responsibilities:
Inspire and develop a high-performing team of Customer Service experts
Manage customer order processes and handle escalated concerns
Enhance service delivery through refined internal processes




Drive initiatives for operational efficiency and effectiveness
Collaborate with sales and operational teams for seamless execution

Requirements:
Over 5 years of leadership in Customer Service
Background in B2B, manufacturing, or distribution sectors
Demonstrated ability in implementing process enhancements
Experience with team engagement and development
Familiarity with CRM and ERP tools, robust Excel skills

Lead your team to success and transform the customer journey in Toronto.
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📌 Toronto Customer Service Team Lead Ottawa
🏢 Fuze HR Solutions
📍 Ottawa