Join Fed Ex as a Senior Advisor in the Service Excellence team, focusing on enhancing operational performance and service quality through strategic initiatives. Leverage your expertise in data analysis and predictive modeling to drive impactful programs.

This remote role requires a bachelor's degree and a minimum of seven years of relevant experience. You will collaborate with executive leadership to develop strategies, transform business processes, and ensure high service standards. Your critical analyses will impact organizational performance and may be presented to the C-suite and Board of Directors.

Key Responsibilities:
Partner with leadership for long-term strategy development
Lead high-impact programs that enhance service quality




Provide predictive modeling and operational insights
Prepare complex analyses for executive presentations
Monitor service metrics to inform future performance goals

Requirements:
Bachelor's degree in Business, Engineering, or related field
At least 7 years of experience in a relevant position
Robust skills in data analysis and service metrics
Experience with legacy systems and service measurement
Bilingual in French and English preferred for Quebec candidates

Bring your strategic vision and data expertise to drive service excellence at Fed Ex.
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📌 Senior Advisor, Service Excellence Team Toronto (Canada)
🏢 FedEx Group
📍 Canada